This may not sound like a big deal. But check out the numbers:
- 7 full days of mistakes, misdirections, and outright confusion on the part of the shipper
- 10 fruitless hours of (unpaid) overtime waiting for delivery
- 12 (increasingly annoyed) phone calls to customer lack-of-service
- 2 companies unable to read a map, or otherwise find our address
- 1 utterance of the phrase “What lie are you going to tell me today?” in a business phone call.
But the end result is: we have a printer! Hurrah!