(A fairly accurate* account of a conversation between Bakka Phoenix Books and A Publisher)
BPB: Hi, where are our books? We need them for tomorrow. Can you track the shipment?
Pub: (checks) CanPar** said they couldn’t find you.
BPB: I find that odd, since they managed to find us earlier this morning.
Pub: (checks again) You weren’t on Queen Street.
BPB: No, we’re on Harbord. We moved last October. Which you know, because A) we informed you in writing when we moved, and B) you’ve sent us books since then. Several times.
Pub: No we didn’t.
BPB: Yes, you did (provides list of books sent, complete with invoices and dates).
Pub: (pause) But you’re not on Queen Street anymore. So CanPar couldn’t find you. You need to let us know when you move.
BPB: We did. As previously mentioned, you have shipped us books on many occasions this past year.
Pub: So you’re not on Queen Street anymore?
It was a stellar moment in business communications, let me tell you.
*Names have been changed to protect the stupid (ie: them).
**CanPar is a delivery company; they handle most of the major publishers.